BOOKING TERMS AND CONDITIONS– HERO ODYSEA

Itineraries

Itineraries are correct at the time of publishing and may differ slightly to those featured in the brochure. Occasionally our itineraries change as we make improvements based on comments from past travelers and our own research. If we are unable to utilize a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible. Itineraries may vary and/or attractions be substituted for a variety of reasons including seasonal conditions, weather extremes, natural disasters, and Coast Guard/ Marine Authorities requirements.

Safety

HERO OdySEA has the right to refuse any person or carriage of any item if it is deemed unsafe or may be hazardous or cause damage to the boats, crew, or fellow passengers. Careless, reckless or abusive use of the HERO boats and all related equipment may result in the early termination of the tour without refund and may incur financial penalties in direct correlation to the damage or loss of equipment at the sole discretion of HERO OdySEA.

Pricing Validity

Pricing is valid for travel commencing 1st of October 2018 until 31st of May 2019. Rates are quoted in AED (United Arab Emirates Dirhams). Prices can be subject to change at the discretion of the Company.

Cancellation

Due to the extensive organization and limited capacity involved with our activities, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Once a booking is made the following cancellation fees will apply:
a) Cancellation or amendment for non-group bookings more than:
7 days – 48 hours prior to tour departure: No cancellation fee
48 hours – 24 hours prior to tour departure: 50% cancellation fee
18 hours or less prior to tour departure: 100% cancellation fee

b) Cancellation or amendment for group bookings prior to tour departure (a group is 2 or more boats, whether single or double riders in a single booking)
14 days – 7 days prior to tour departure: 50% cancellation fee
7 days or less prior to tour departure: 100% cancellation fee

c) If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made.

d) No refunds will be given in the circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Components of trips are weather dependent and the Company cannot be held liable if trip components are not available on the day of travel.

e) If a tour is not able to commence due to inclement weather, a full refund or alternate booking date will be offered.

Whilst we make every effort to safeguard our passengers, guests agree that he/ she understand that HERO OdySEA hold no responsibility for injuries sustained during the tour by the driver or passenger while riding, boarding or disembarking the HERO boats and hereby defer all liability from HERO OdySEA.

Furthermore, the guest agrees that he/she will not in any manner aide or abet any claimant but shall cooperate fully with the Guide or management in all matters connected with the investigation and of any claim or grievance. The guest expressly acknowledges personal liability and shall pay the management on demand the full costs of repairs and potential business loss incurred for any accident or damage caused to either the boats or relevant equipment. Guests should note that the nature of the activity involves a higher than normal risk.

Guest Requirements

For HERO OdySEA activities, children under 8 years are not permitted on any of our tours. Children from 6 years and above must be accompanied by an adult or guardian who is over 18 years and able to drive the boats. All guests must be 18 years or above to be permitted to drive the HERO boats.

Our tours are active and require a reasonable level of fitness. Pregnant ladies are not permitted on any of our tours, regardless of term. Guests with back or neck problems will also not be permitted on the tours for their own safety. All guests need to be able-bodied and physically fit enough to confidently manage the tours and their requirements.

Alcohol and drugs are expressly forbidden according to local law and any guest can be refused access to the tour at the discretion of the Guide, without refund, if suspected of being under the influence. However, disposable Breathalyzer test kits will be available on site for guests who choose to voluntarily verify their sobriety.

HERO OdySEA has the right to refuse participation of a guest whose behavior is detrimental to the enjoyment of the group either prior to and during the Activity. By partaking in the activity, the guest needs to agree to accept the authority of the allocated Guide and accept their decisions. Our staff are entitled to a safe working environment and guests to a great experience. Any threats to safety, being physical or verbal, or inappropriate behavior may result in the guest’s removal from the activity. If a Guide requires a guest to be removed from the activity, no refunds will be issued.

Payment Options

For Visa or Mastercard usage: Guests using the website who are Minor /under the age of 18 shall not transact on the website. The cardholder must retain a copy of transaction records and Merchant policies and rules. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. We accept payments online using Visa and MasterCard credit/debit card in AED. Refunds will be done only through the Original Mode of Payment. We will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

Photography

HERO OdySEA reserves the right to use any photographic material taken, with or without the guest’s knowledge, for purposes of magazine, print or website publicity unless a written objection has been received in advance. Footage may be used for legal, insurance and training purposes and may be used to verify performance related questions, queries or concerns.